The company EXPRESS COACHES S.r.l., operating in the public transport sector, bus rental with a driver, and school transportation, through the adoption and effective implementation of a Quality-Environment-Road Safety Management System, is committed to the continuous improvement of the QMS and its performance, minimizing the risks associated with the activities performed and the products/services provided.

In particular, the company aims to:

• Ensure full customer satisfaction by providing services and using available resources to guarantee compliance with diligence, fairness, and transparency principles.
• Operate to satisfy the contractual requirements of customers and the needs of all interested parties.
• Use resources to deliver services as required by the applicable regulations.
• Optimize company costs and investments (e.g., vehicles);
• Increase competitiveness to access new, more qualified market areas.
• Pursue the best possible conditions for health and safety at work, road safety, and comply with environmental and social protection requirements.
• Systematically implement the principles and prescriptions outlined by the Integrated Management System documents.
• Ensure the effectiveness, efficiency, and reliability of the services provided concerning the expressed and implicit requirements in the contractual documents.
• Understand the needs and expectations of customers and interested parties and ensure their satisfaction.
• Consider the Integrated Management System as an integral part of company management and ensure its knowledge by internal and external personnel.
• Document, implement, maintain, communicate, and make the policy accessible to all internal (staff, operational personnel) and external (community, interest groups, institutions, agencies) stakeholders.
• Identify and eliminate risks and their significant impact based on technical progress, and where not possible, minimize them, possibly addressing their causes.
• Reduce emissions from the fleet.
• Monitor processes and environmental/road safety risks;
• Prevent injuries, accidents, and occupational diseases;
• Reduce risks and injuries during travels, promoting behavior-based safety principles;
• Encourage drivers to take all necessary precautions to prevent accidents/injuries and health problems at work;
• Use the best prevention and emergency control techniques and procedures;
• Monitor processes and environmental impacts/road safety risks;
• Maintain an open and constructive approach to the public, public authorities, and stakeholders.

These goals are monitored continuously throughout activities and are analyzed and reviewed during Integrated Management System reviews by the Administrator and the Heads of Functions and/or units.

The Administrator commits to:

• Ensuring that the company policy is supported at all levels of the organization and understood;
• Providing the necessary resources to achieve the goals;
• Encouraging continuous improvement of the individual capabilities of each employee;
• Periodically reviewing the company policy to ensure its continued suitability.

Rome, 31.07.2024

The Administrator
Simone Paganelli